Returns & Exchanges
At Freebird, we want you to glow with confidence, which is why we offer a 30-day window for returns or exchanges on all skincare and beauty products. If a formula isn't the perfect fit for your skin, we are committed to making it right.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the products in their original packaging to ensure they are protected during transit and include your packing slip.
Attach the Label
Download and print the prepaid shipping label provided via email, then securely affix it to the outside of your return package.
Drop Off and Refund
Hand your package to the designated carrier; once we receive and inspect the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing