Frequently Asked Questions
Everything you need to know about your Freebird beauty journey.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
Are your products cruelty-free and vegan?
Yes, Freebird is proud to be 100% cruelty-free. The majority of our products are also vegan; please check the specific product description for the vegan-certified badge.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it for a full refund or exchange, even if the product has been lightly used.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. We are working hard to expand our global reach and hope to offer worldwide shipping very soon.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.